FAQ

Hey, new adventurer, do you have many doubts about the material of dice and worry about whether they can withstand the intense collision between dragons and dungeons? Or, are you wondering if we have any unique secrets that could add a touch of mystery to your role-playing? Don't be afraid, our FAQ section is the magic book that solves all mysteries, from revealing materials to logistics and transportation, after-sales service, to exclusive discounted express delivery, all in one! Come on, bring your curiosity and shake out infinite possibilities together, making every throw a legendary beginning!

What material are these dice made of?

Our table game dice are made of a variety of carefully selected materials to meet the needs and preferences of different players. The dice can be made of resin, metal, gemstone, acrylic, etc. If you need further help or advice, please feel free to contact us and our team will be happy to provide you with personalized service.

Do you accept purchase orders?

Yes, we accept purchase orders. Purchase orders can be submitted through customized services on the website or by sending an email to our email address service@beardice.com .

Can the dice be customized?

Yes, we provide customized dice service. You can view the details of customized service.

Has my order been shipped?

Most orders are generally dispatched within 24 hours (excluding weekends), but may take up to 72 hours. Once your order has been dispatched you will receive a dispatch email, please check your spam/junk mail box in case it has slipped through. If you cannot find the dispatch email please contact us and we can provide you with real-time information on whether your order has been dispatched. It usually takes 1-3 days for the package to be in the carrier's tracking system.

Can I track my order?

If you have already created an account on our website, you can check the status of your order by logging into your account, selecting "My Account" from the menu at the top of the page, and then selecting "Order Status" from the "My Account" page. Once your order has been shipped, we will notify you by email. If you placed an order as a guest and did not create an account on the website, please contact us to inquire about the status of your order.

How do I pause/cancel my subscription?

We understand that sometimes you need a break. To pause or cancel your subscription:

1、Log in to your Bear dice account using your account email and password.

2、From your account page, you can click on[Subscriptions]on the right.

3、Find the subscription you want to edit and click[Click here to view subscriptions]

4、Select[Pause my subscription]or[Cancel my subscription]in the bottom right corner of the next page.

5、Share the reason from the drop-down menu and complete your pause or cancellation.

6、Our subscribers are very important to us! If there is anything we can do to improve your experience, please be sure to let us know at service@beardice.com.

Can I cancel my order?

Of course! Please email us at service@beardice.com. If your order has not yet been shipped, we will cancel it. If it has already been shipped, you can exchange it or return it for a refund once it arrives.

Can I change the delivery address?

If you have just placed an order, please send an email to as soon as possible service@beardice.com Please provide your order number and request an updated delivery address. Once your order status is processed, we will have a brief window of time to make changes. Please note that once an order has been placed and is still being processed, we may not be able to update the delivery address.

Can I edit my order items or shipping information?

After placing the order, please proceed immediately service@beardice.com contact us. Send your order number and any updated shipping or contact information you would like to change. If inventory allows, we can also add or remove items from the order.

How long is the delivery time?

Most of our online orders may take 1-3 business days to ship from our warehouse (excluding weekends).

Do you offer worldwide shipping?

  • Most of them are available! There are a few countries we cannot ship to. If you have any further questions, please contact us at service@beardice.com!

Are there specially designed dice, such as those with a role-playing theme?

Of course, we fully understand players' concerns about dice material and design. We have also launched role-playing themed dice, such as Dungeons&Dragons style dragon scale dice and medieval fantasy style bronze dice, to make your role-playing experience more immersive and realistic. Whether you are looking for classic six sided dice or want some unique special designs, we can meet your needs.

If I want to make bulk purchases, are there any discounts or promotions available?

We provide corresponding discounts for customers who purchase products in different batches. Please check the specific discount information in the subscription.

Do you have warehouses overseas? Can I enjoy faster international delivery?

Yes, we have opened overseas warehouses in many overseas locations such as the United States, Germany, and the United Kingdom, and provide professional last-mile logistics, drop shipping and other logistics services.

If the dice I received are defective or damaged or I don't like them, can I return them?

If your product is damaged, please take photos and videos and send them to service@beardice.com. We will arrange a new shipment within 48 hours. We are not responsible for any damage to boxes, cases or other packaging. It is the carrier's responsibility to handle them with care and we have no control over this.