Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@beardice.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@beardice.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@beardice.com.

If you need to return the item, simply log in to your account, use the "Complete Order" link under the "My Account" menu to view the order, and then click the "Return" button. If you do not have an account on our website, please notify us of your return request using the method on the 'Contact Us' page.

Please note:

A 5% product packaging fee will be charged for refunds.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at service@beardice.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Process:

1. Submit a return request by sending an email to service@beardice.com.
2. Once the request is successful, you will receive our delivery address.

Refund Method:
We will refund the money to your original account within 3 working days.

Refund Time:
We will refund the money to your original account within 3 working days.

If the buyer places an order by mistake or needs to return the product for the buyer's own reasons, the buyer needs to bear the return courier fee. If the product is defective, it can be returned or exchanged free of charge.

Damage and Problems
Please inspect your order upon receipt. If the item is defective, damaged or you received the wrong item, please contact us immediately so that we can evaluate the problem and correct it.

Exchanges
The fastest way to ensure that you get what you want is to return the items you already have and then purchase a new item separately after the return is accepted.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, you will automatically receive a refund through the original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue the refund.